HMC Technician

Trade · Auckland CBD, Auckland, New Zealand · Full-Time · $25/hr

ICT professionals aiming to grow their technical career can step into a verified permanent, full-time Hybrid Multi-Cloud Technician position within a nationally connected technology environment in New Zealand.

The role suits someone who enjoys technical problem-solving, supporting reliable systems and adapting to emerging technologies. Beyond sponsorship, it offers clearly defined responsibilities and the opportunity to build meaningful New Zealand experience in a sophisticated digital services setting, contributing to large-scale services nationwide.

You will help operate and improve hybrid-cloud services in collaboration with technical specialists, internal teams and external technology partners, a solid next step for IT professionals from India and elsewhere seeking cloud operations exposure.

Key Responsibilities

Contribute to rolling out new technology solutions, covering technical planning, system changes, testing, deployment and project delivery
Deliver everyday technical support across hybrid and multi-cloud platforms
Investigate, diagnose and resolve incidents and service requests, tracking issues and applying established processes to bring services back efficiently
Look after technology systems and complete scheduled operational support activities
Capture and manage incidents in platforms such as ServiceNow, and keep technical documentation, records and service information accurate
Partner with senior technical specialists on troubleshooting and technical investigations
Spot opportunities to strengthen reliability, efficiency and user experience
Contribute to continuous improvement initiatives and the uptake of new technologies
Work with internal teams and external vendors to coordinate resolutions
Adhere to organisational standards covering security, compliance, risk and technology operations, escalating complex problems and operational risks appropriately
Support digital technology projects coordinated nationally
Be available on an on-call roster for critical technical support when required
Bring a professional, collaborative and service-focused mindset

Requirements & Eligibility

A relevant tertiary qualification in IT, Computer Science or an allied discipline
At least 2 years' professional experience in ICT technical support or a similar technology position
Practical, hands-on background supporting IT services and routine technology operations
Practical experience in troubleshooting and incident resolution
Experience using IT service management systems, preferably ServiceNow, alongside an understanding of structured service management and incident-handling processes
Exposure to technology implementations, deployments or system changes
An industry certification such as ITIL or Service Management is advantageous
Strong analytical and technical problem-solving capability
Effective communicator with technical teams, users, vendors and stakeholders, and a strong team collaborator
Demonstrated interest in expanding your skills into new technologies
Capacity to work autonomously while recognising when complex matters need escalation
An organised, proactive professional committed to delivering dependable technology services
Strong commitment to professional integrity, security and compliance
Willingness to be part of an on-call roster
Ability to meet relevant New Zealand employment and visa requirements
Sponsorship is available for suitably qualified international candidates

Apply: jobs@migratejobs.in · WhatsApp